KK
HomeContact UsLocationsFlying TipsPartsJobsFAQ/HelpReturnsMy Account
  Home My Account  
  loading...

Connecting to Secure Server!
Quick Select
Product Search
Kopter Krazy Return Policy

Our return / exchange policy is very simple. If the item we sent you is defective when you received the shipment from us (NOT AFTER USE), you can report to us by email or in person at a retail location. At this time we will determine and make necessary return / exchange / refund arrangements.

Request(s) for return or exchange and report(s) of missing or damaged part(s) must be received within 7 days of your receipt of merchandise(s). We reserve the right to entertain requests received thereafter.

All returns are subjected to a 20% restocking fee. There is no return once the merchandise box is opened. Exchange is possible only if the merchandise is found to be genuinely defective at the point of receipt.

Items returned must be in as-new conditions with the packing slips, manuals, accessories and all other items intact in original packaging. Returned merchandise must be received from our customer before we will process and ship out any replacement or provide a replacement at or retail locations. All merchandise should be returned to us by shipping carriers with safe method which provides proof of shipment (just in case your item does not reach us. so you can check with your local shipping carrier.) We will not responsible for the lost of returned merchandise in shipping.

Shipping and handling charges for all orders are non-refundable, as we have paid the Post Office to send the shipment and the Post Office will NOT refund the postage cost back to us after they processed the shipment. Customer will be responsible for the return shipping cost to send return back to us. For returned merchandise that is found to be genuinely defective, we ship out replacement for free (we pay for the replacement shipping cost) and will not charge additional shipping and handling fees.

We reserve the right to return merchandise to its customer and not refund money, if we in our opinion deem that the merchandise has been used, crashed, abused, misused or modified in any form, or has been damaged by water, dust, or other contaminants.

*** Please inspect the product when you received the shipment, identified any issue and report to us BEFORE you try to fly / use it. Please also check over the product (especially the helicopters and air planes) and make sure they are all good every time before use (or taking to the air).

*** Return / exchange / refund is not allowed if the item has been used or flown. Please understand that RC helicopters and airplanes can crash if a mistake is made or you do not know how to fly! Any kind of crash or hard landing may cause damage(s) to the helicopter or plane. We have no control over your flying skill, behavior or the conditions you have chosen to fly in. We test all products before shipment, if you have any problem with the aircraft or other product(s) you ordered from us, please report it immediately at the time of purchase (at a retail location) or when you receive the shipment (not after use please).

*** If you used / flew the product, or crashed product, no matter what the reason. We are sorry, but we Cannot and Will Not be responsible for your crash or use. Kopter Krazy LLC will not be responsible for incidental or consequential damages including bodily injuries and property damages arising from the use of any product(s) that it sells. Kopter Krazy LLC. reserves the right to refuse service to anyone. Remote controlled products and accessories can be very dangerous. Please read the operating manual before use. We have no control over the correct use, installation, application, or maintenance of our products, no liability shall be assumed nor accepted for any damages, losses or costs resulting from the use of the products. Any claims arising from the operating, failure or malfunctioning etc. will be denied. We assume no liability for personal injuries, property damages or consequential damages resulting from our products.

*** These terms applied to all sales made from our retail locations, website, email, phone, or fax. If you do not agree to our terms, please do not make the order or purchase our products.

We reserve the right to amend this policy without further notification(s).


Shopping Cart
0 Items in Cart
Parts Parts Parts
Franchise Opportunity
  Home | Contact Us | Return Policy | Privacy Policy | Shipping Policy